Effective Date: 22-11-2024
At Giorgetti Atelier, we strive to provide you with the best shopping experience. If you are not satisfied with your purchase, we offer a straightforward return and refund process.
Return Policy
- Eligibility for Returns:
Items are eligible for return if:- They are unused, undamaged, and in their original packaging.
- The return request is initiated within 3 days of receiving the order.
- Non-Returnable Items:
- Custom or personalized products.
- Items marked as “Final Sale” or “Non-Returnable.”
- How to Initiate a Return:
To start a return, contact us at return@giorgettiatelier.com with your order details and reason for return. Once approved, you will receive instructions for shipping the product back to us. - Return Shipping Costs:
Customers are responsible for return shipping fees unless the item is damaged, defective, or incorrect.
Refund Policy
- Eligibility for Refunds:
Refunds are processed only after the returned product is received and inspected. - Refund Process:
Once the return is approved:- The refund will be processed within 2 business days.
- Refunds will be credited back to your original payment method.
- Damaged or Defective Items:
If you receive a damaged or defective product, contact us within 48 hours of delivery at return@giorgettiatelier.com with photos of the damage. A replacement or full refund will be offered as appropriate.
Cancellation Policy
- Order Cancellation:
- Orders can be canceled within 24 hours of placement by emailing cancellation@giorgettiatelier.com.
- If the order is canceled within this window, a full refund will be processed within 2 business days.
Important Notes
- Ensure items are securely packed to avoid damage during the return process.
- We reserve the right to reject returns or refunds for products that do not meet our return criteria.
For any queries or assistance, feel free to contact us:
- Email: hello@giorgettiatelier.com
- Phone: +91-9053492688
- Address: Shop No. 141, Sukham Tower, Alwar Bypass, Bhiwadi, Alwar, Rajasthan, 301019
Thank you for choosing Giorgetti Atelier. We value your satisfaction and are here to assist you!
