Effective Date: 10-11-2014
Order Cancellation
- Cancellation Period: Customers may cancel their orders within 24 hours of placing them by contacting us at cancellation@giorgettiatelier.com.
- Refund for Canceled Orders: If your cancellation request is approved within the cancellation window, a full refund will be issued to your original payment method.
- Processing Time for Cancellations: Refunds for canceled orders will be processed within 2 business days after confirmation.
Returns and Refunds
- Return Period: You may request a return within 3 days of receiving the item by contacting us at return@giorgettiatelier.com.
- Refund Process: Once the returned item has been received and inspected, a refund will be issued to your original payment method within 2 business days.
- Return Shipping Costs: Customers are responsible for the return shipping costs unless the product is damaged or incorrect.
Refund Timeline
- Refund Approval: Approved refunds will be processed within 6-7 business days.
- Credit Timing: It may take up to 5-7 business days for the refund to reflect in your bank or credit card account, depending on your financial institution.
Non-Refundable Items
- Custom or personalized products may not be eligible for a refund unless they are damaged or defective upon receipt.
For questions or further assistance, please contact:
- Email: hello@giorgettiatelier.com
- Phone: +91-9053492688
- Address: Shop No. 141, Sukham Tower, Alwar Bypass, Bhiwadi, Alwar, Rajasthan, 301019
Thank you for shopping with Giorgetti Atelier!
